About Shipping, Delivery and Returns at Muse 1891 Porto.

Worldwide Luxury Shipping
Muse 1891 provides fully insured worldwide shipping, offering secure and efficient delivery services across Europe and internationally. Our logistics solutions are designed to meet the high standards required for the transportation of luxury watches and designer fashion items.

Order Processing & Dispatch Time
All orders are carefully prepared and verified once payment is confirmed. Orders are dispatched within 2 working days, excluding weekends and public holidays.

Shipping Partners & Delivery Methods
Muse 1891 primarily ships international orders via DHL, a globally recognized courier specializing in fast and secure international deliveries. For certain European destinations, national postal services or equivalent certified carriers may be used when deemed appropriate to ensure reliable local delivery.

Tracking, Insurance & Signature Confirmation
Every shipment is sent with a unique tracking number, allowing customers to monitor their order in real time from dispatch to final delivery. All deliveries are insured and require a signature upon receipt, ensuring maximum security and accountability.

Estimated Delivery Time
All Muse 1891 orders are usually delivered within 7 working days or less, depending on the destination and local delivery conditions. In the event that a delivery is expected to take longer, clients are proactively informed in advance, ensuring full transparency throughout the process.

Order Tracking
Every Muse 1891 order is shipped with a tracking number, allowing customers to follow their shipment in real time from dispatch to final delivery.

Customer Support & Assistance
If you have any concerns regarding your delivery, believe you may be unavailable to receive your order, or require additional information, Muse 1891 customer support is available 24/7 to assist you. Our team is committed to providing continuous support and ensuring a smooth delivery experience.

All Muse 1891 orders are shipped tax-free, with no VAT or standard customs charges applied at the time of purchase.
However, international customs regulations vary by country and may change without notice. Muse 1891 is unable to anticipate or control all fees, tariffs, or charges that may be imposed by local customs authorities upon import. In the event that import duties, customs tariffs, taxes, or additional clearance fees are required by the destination country, full responsibility for payment rests with the customer.
Muse 1891 complies with all applicable export regulations and provides the necessary documentation for international shipments. Any delays or additional costs resulting from customs inspections, clearance procedures, or local regulations remain outside Muse 1891's control.

All Muse 1891 orders are shipped using registered and secure shipping methods and include a unique tracking number.
Once your order has been dispatched, the tracking number is automatically sent to the email address or phone number provided at checkout, allowing you to monitor the progress of your shipment in real time until delivery.
For any questions regarding order tracking or delivery status, Muse 1891 customer support remains available to assist you at any time.

Muse 1891 makes every reasonable effort to ensure timely delivery of all orders. However, MUSE 1891 cannot be held responsible for delivery delays caused by shipping companies, customs authorities, or other third parties involved in the transportation process.
In addition, Muse 1891 shall not be liable for delays or failure to deliver resulting from events beyond its reasonable control, including but not limited to force majeure events such as strikes, natural disasters, extreme weather conditions, transportation disruptions, regulatory actions, or other unforeseeable circumstances.
Clients are solely responsible for providing accurate and complete delivery addresses at the time of placing an order. Muse 1891 cannot be held liable for delays, failed deliveries, or additional costs arising from incorrect, incomplete, or outdated address information provided by the client.

Orders placed with Muse 1891 may only be cancelled prior to dispatch.
Once an order has been dispatched and handed over to the shipping carrier, cancellation is no longer possible. Customers are therefore advised to carefully review their order details before final confirmation.
For any questions regarding order status or cancellation requests, Muse 1891 Porto customer support is available to assist you.

Due to the second-hand and pre-owned nature of the bags, clothing, shoes, and other apparel sold by Muse 1891, such items may present natural signs of wear, age-related characteristics, or minor imperfections consistent with prior use.
As a result, Muse 1891 does not accept returns on bags, apparel, footwear, or similar items, and all such sales are considered final.
This policy excludes timepieces, which are covered separately under the Muse 1891 Limited Warranty and are subject to the specific terms and conditions.
Customers are encouraged to carefully review product descriptions, images, and condition details prior to completing their purchase.